Editorial Reviews:
Product Description
The leading book in quality management, MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 8TH EDITION is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award allows both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout. This edition continues to provide a managerially oriented view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on principles of Six Sigma and design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.
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Customer Reviews:
Showing reviews 1-5 of 15
 It's All Beef and No Bull July 28, 2003
R. BraytonBowen (Louisville, KY USA)
15 out of 15 found this review helpful
This is one of the most comprehensive references on the subject of managing and controlling quality one could want -- and all under one cover. The authors' points of reference in the development of their subject matter are documented with case after case supporting their views. No light reading, this work will serve well both faculty, of undergraduate and graduate students alike, and professionals serious about the business of continuous improvement and quality. The work is also accompanied by a student CD.
I highly recommend this textbook July 27, 2005
Carlos F. Pola Torroella (Eagle pass, TX United States)
5 out of 5 found this review helpful
I used an older edition of this book in preparing for the ASQ Certified Quality Manager Exam. It is a great reference.
It is really a Quality book September 30, 2005
Mohammed I. Memon (Tustin, CA USA)
5 out of 5 found this review helpful
It is straightforward book. Each chapter has some case study, which is real application of Quality management. I would strongly recommend for students as well as managers to read this book. It has different point of views from various Philosophers like Dr. Deming, Dr. Juran, Crosby and other well-known persons.
In a world of diminishing quality, THIS BOOK SHINES! August 25, 2007
A Satisfied Amazon Customer (Minnesota)
5 out of 5 found this review helpful
Long, verbose, time consuming and WORTH EVERY BIT OF IT!
Was an assigned text for an upper level university Management course. Excellent choice. The content made sense, was well written/easy to read, and continually built on earlier chapters.
It's still on my shelf as a reference I refer to often in my business. Wouldn't be without it!
Yes, it's worth $150 January 10, 2008
Irwin Umali
4 out of 4 found this review helpful
Honestly, unless you want to pore through every major modern quality system (ie ISO, Baldridge) and amass the details of countless companies (from Ritz Carlton to SSM Health - yes, healthcare!), buy the book.
Once you do, expect a tremendous return on this investment for an up to date, well organized, and thorough look at quality in its practical application. To get the most bang for your buck, get the latest version so your not quoting what the Ritz did 5 years ago.
Showing reviews 1-5 of 15
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